Maintenance and Support Services
Pleora provides a comprehensive range of basic, standard, and developer maintenance and support offerings to help our customers speed design and reduce the total cost of ownership for final products.
This information applies to the eBUS SDK, AI Gateway Software, and eBUS AI Studio. Maintenance and support offerings do not include custom code development, contact Pleora for more information about our Professional Services offerings.
| Maintenance and Support Definitions | |
|---|---|
| Basic | Access to Pleora software maintenance releases for one year (365 days) from date of purchase, basic installation support, and online support tools. |
| Standard | Access to Pleora software maintenance releases for one year (365 days) from date of purchase, code samples, online support tools, with additional best practice guidance and troubleshooting for standard installation, setup, and configuration. |
| Developer | Access Pleora software maintenance releases for one year (365 days) from date of purchase, code samples, online support tools, best practice guidance and troubleshooting for standard installation, setup and configuration, with additional ‘priority access’ for functional support from a dedicated team of senior application engineers. This maintenance and support offering is suited for customers requiring ongoing developer support during testing and development stages. |
| Maintenance and Support Description | Basic | Standard | Developer |
|---|---|---|---|
| Access to annual SOFTWARE maintenance releases | |||
| Self-serve on-line public access to Pleora’s Support Centre and global email and telephone support | |||
| Access to online documentation | |||
| Best practice guidance and troubleshooting support during standard installation | |||
| Setup and configuration support | |||
| Pleora samples | |||
| Assistance with troubleshooting custom code/applications based on Pleora samples | |||
| Assistance with writing custom code/applications based on Pleora samples | |||
| Dedicated access to an Application Engineer | |||
| Priority Access to Pleora Support |
eBUS SDK - Maintenance and Support
eBUS SDK is the industry leading choice for image capture, display, and transmission in thousands of mission-critical automation, security & defense, and medical applications. eBUS SDK is a comprehensive solution, providing developers with a feature-rich platform that simplifies application development along with receive and transmit capabilities to streamline end-to-end data delivery between sensor devices and host applications
eBUS SDK Basic Maintenance and Support Annual Subscription |
Access to Pleora software maintenance releases for one year (365 days) from date of purchase, basic installation support, and online support tools. |
eBUS SDK Standard Maintenance and Support Annual Subscription |
Access to Pleora software maintenance releases for one year (365 days) from date of purchase, code samples, online support tools, with additional best practice guidance and troubleshooting for standard installation, setup, and configuration |
eBUS SDK Developer Maintenance and Support Annual Subscription |
Access Pleora software maintenance releases for one year (365 days) from date of purchase, code samples, online support tools, best practice guidance and troubleshooting for standard installation, setup and configuration, with additional ‘priority access’ for functional support from a dedicated team of senior application engineers. This maintenance and support offering is suited for customers requiring ongoing developer support during testing and development stages. |
| Buy | |