Pleora Technologies – Privacy Policy
Pleora Technologies respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect personal information in accordance with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL) and Québec’s privacy law (Law 25), to the extent applicable. Where applicable, we also aim to support requirements under the European Union General Data Protection Regulation (GDPR).
Information We Collect
We collect personal information only when you choose to provide it to us. This may include:
- Name, email address, phone number, and company information
- Information related to product inquiries, purchases, or support requests
We also automatically and anonymously collect limited technical information when you visit our website, such as:
- IP address
- Browser type and device information
- Pages visited and usage data
This information helps us improve our website and services.
How We Use Information
We use personal information to:
- Respond to inquiries and provide requested information
- Process orders and manage customer relationships
- Improve our products, services, and website
- Send relevant communications, including product updates and events (with your consent, where required)
You may opt out of marketing communications at any time.
Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted service providers that help us operate our business, including:
- E-commerce and payment processing providers (e.g., Shopify)
- Customer relationship management (CRM) systems
- Analytics providers
- Channel partners and resellers
These providers process information on our behalf and are required to safeguard it.
Your information may be processed outside Canada and may be subject to the laws of those jurisdictions.
Shopify and Online Store
Our online store is powered by Shopify Inc., which processes orders, payments, and related data on our behalf.
When you make a purchase, your information (including payment data) is securely processed and stored by Shopify in accordance with their policies and security standards.
For more information, please review Shopify’s Privacy Policy and Cookie Policy.
Cookies and Analytics
We use cookies and similar technologies to:
- Ensure our website functions properly
- Understand how visitors interact with our site
- Improve user experience
Some cookies may be set by third parties, including Shopify.
Where required, we obtain your consent for non-essential cookies. You can manage or disable cookies through your browser settings or our website tools.
Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, use, or disclosure.
Access to personal information is limited to individuals who require it for business purposes.
Your Choices and Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent to certain uses of your information
- Unsubscribe from marketing communications at any time
To exercise these rights, please contact us using the information below.
International Users (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, additional privacy rights may apply to you under applicable data protection laws, including the GDPR. We will respond to requests and inquiries as required by applicable law.
In addition to the rights described above, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to certain processing
- Request a copy of your data in a portable format
You may also lodge a complaint with your local data protection authority.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Kerry Crouchman, Director of Operations
Pleora Technologies Inc.
Email: compliance@pleora.com
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
This Privacy Policy was last amended on May 8, 2026.