Maintenance and Support Services
Pleora provides a comprehensive range of basic, standard, and developer maintenance and support offerings to help our customers speed design and reduce the total cost of ownership for final products. This information applies to the eBUS SDK. Maintenance and support offerings do not include custom code development, contact Pleora for more information about our Professional Services offerings.
| Maintenance and Support Definitions | |
|---|---|
| Basic | Access to Pleora software maintenance releases for one year (365 days) from date of purchase, basic installation support, and online support tools. |
| Standard | Access to Pleora software maintenance releases for one year (365 days) from date of purchase, code samples, online support tools, with additional best practice guidance and troubleshooting for standard installation, setup, and configuration. |
| Developer | Access Pleora software maintenance releases for one year (365 days) from date of purchase, code samples, online support tools, best practice guidance and troubleshooting for standard installation, setup and configuration, with additional ‘priority access’ for functional support from a dedicated team of senior application engineers. This maintenance and support offering is suited for customers requiring ongoing developer support during testing and development stages. |
