Updated May 13, 2020
All Pleora Customers
Many of our customers have reached out to us expressing concern related to potential disruption to their businesses due to the impact of the coronavirus (COVID-19). We would like to outline some of the steps Pleora has taken to ensure business continuity as we continue to monitor the impact of COVID-19 on global supply chains.
To-date our entire supply chain remains secure, and we are confident in our ability to secure raw materials and ship products on time. Our operations and executive teams are proactively monitoring the status of our supply chain to mitigate any potential disruptions and ensure we can continue to meet both expected and unforeseen product demand for our customers. Some lead times could be longer than expected and shipping companies are advising on potential delays due to an influx of global online ordering. We will notify customers accordingly if we anticipate extended delivery delays. Minor delays in responses from our Sales & Support teams are possible during this time but efforts are being made to minimize delays.
Our global offices have taken proactive measures to help protect the health of our employees and our ability to continue to support customers. The majority of our staff is working from home, all business travel and in-person meetings have been suspended, and we are encouraging social distancing practices.
At our Ottawa headquarters, we have reorganized work spaces to help ensure social distancing and safety for our essential employees so Pleora can continue to manufacture products. We are monitoring the Province of Ontario’s list of essential workplaces. To-date, companies that supply products that are essential to the supply chain (for example, medical systems now used for thermal screening) and produce goods for other manufacturers are deemed essential.
In order to do our part to help ensure the integrity of our customers’ supply chains, Pleora has been proactively reaching out to our customers to better understand their operational situation. This includes providing options for early delivery of some or all the orders they have in place with us. If you have an outstanding order and would like to discuss early delivery, please contact your Account Manager or reach us at firstname.lastname@example.org. Early delivery will be accommodated to our best ability.
As this is a highly dynamic situation, we will continue to assess changes to quarantine and travel restrictions. We will provide updates via this web page, and directly advise customers on any interruptions that could impact shipment dates.