Unless otherwise specified by law or in a legal agreement with Pleora, the standard warranty period is one (1) year from the date of purchase. The warranty only covers defects in materials and workmanship which arise as a result of normal use of the hardware and does not apply in events such as:

  • Improper installation, misapplication or negligence;
  • Unauthorized modification or misuse;
  • Incompatibilities with the user’s hardware or software applications with, or in which, the Pleora product interfaces;
  • Use and/or operation outside the product’s environmental specifications.

In the event of a unit malfunction or failure, during the standard warranty period, please submit a support request through the Pleora Support Center. Full details about the Pleora Return Material Authorization (RMA) Process can be found here.

Out-of-Warranty Repair Policy:

  1. When an out-of-warranty unit requires repair, Pleora will provide an estimate for the repair costs after receipt of the unit. The customer is responsible for all shipping costs.
  2. The actual repair cost may vary depending on Pleora’s determination of the required repairs.
  3. If the unit cannot be repaired, the customer has the option to dispose the unit, or have it returned at the customer’s expense.
  4. The time to repair the product depends on availability of parts necessary for implementing the repair.
  5. The repair has a limited warranty of 90 days. The warranty applies only to the original end-user purchaser, and is non-transferable. The warranty does not apply in events such as: improper installation, misapplication or negligence; unauthorized modification or misuse; incompatibilities with the user’s hardware or software applications with, or in which, the Pleora product interfaces; use and/or operation outside the product’s environmental specifications.